Entregas & Devoluções
Entregar para ,
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Oferecemos uma vasta gama de opções de entrega para ter os seus produtos entregues da melhor forma.
If you are ordering multiple products, including pre-order items, your items may be delivered separately. However, you will only pay one delivery fee.
Track your delivery
Delivery exceptions
We deliver to Scotland and the British Isles. However, we advise allowing an additional four days for standard delivery. For more details, please see here .
We also deliver to BFPO addresses.
Unfortunately, we cannot deliver to German DHL Packstations or PO boxes.
International Delivery
We offer international delivery for most products on our website, meaning you can ship your order to 130 countries around the world, including North America, Australia, and China.
To see up-to-date delivery information, simply select your country from the dropdown menu at the bottom of the shopping cart page.
Please note that for countries outside the EU, import duties and taxes may be charged once your order arrives in your country. Customs fees and holding times may vary depending on the order value and final destination address. We do our best to keep fees as low as possible; however, we are unable to control or predict final fees. If you need to pay import duties and taxes, the courier will contact you for further information before delivery. If you have any further questions, please contact our customer service team here .
Whenever possible, we aim to ship all EU orders from our EU warehouse; however, where this is not possible, some items may experience delivery delays, but all import and customs duties will be paid.
Returns
Do you wish to return your item? No problem, please initiate a return using the link below. Please note that we cannot be held responsible for any loss or damage to your order during transit.
Return policy
Changed your mind?
If you are not satisfied with your purchase, you have 30 days to return your item(s). Please note that the item must be new and unused, with all original accessories, gifts, packaging and manufacturer's seals intact to be eligible for a full refund.
All items are inspected upon return and if an item is returned to us damaged, used, in unsuitable condition, or not as stated on the return request, we will not be able to grant you a refund and may have to send it back to you.
Please note that we cannot refund any delivery costs or postage expenses incurred.
All refunds are made according to the original method of payment. If a gift card was used for purchase, then you will receive a credit voucher.
Please follow this link if you wish to cancel your order, although this is not always possible due to the speed of delivery from our warehouse.
Original Condition:
The hygiene and safety of our customers are very important to us; we cannot accept the following:
- All devices that have been opened, used, or whose security seal is not intact will not be eligible for a money-back guarantee unless applicable. See more information here .
- Consumable items such as brush heads, cleaning products, gels, adhesives, etc.
- Intimate items such as Elvie, Smile Makers, Lelo, Dame, and Tenscare probes, once opened, can be damaged.
Flaws:
If you experience any issues with your device's operation or believe there is a problem with its function, please complete the return form to submit your replacement request.
If your item is found to have a problem, we will attempt to replace it with a similar one. With limited edition models, we will do our best to replace the device with the same model if stock is available, but otherwise, we will replace the device with the standard model. In cases where an item is discontinued during the warranty period and we cannot exchange it, we can offer store credit as an alternative.
If your item is functioning according to the manufacturer's specifications, it will be returned to you.
We do not replace any consumable items, such as brush heads; please do not include them in your order.
If your device malfunctions within the first 30 days, we will gladly return it if you do not wish for a replacement. After 30 days (and within your warranty period), we will issue a replacement device.
In the unlikely event that your replacement device develops a malfunction, and if you experience two defects within 1 year of your original purchase, we can issue a refund upon request. After 1 year, we can only offer a replacement product or store credit that would be valid for 6 months.
Your warranty period will not be renewed with replacement devices; it applies from the original date of your purchase.
Refunds:
Our goal is to process your return within 5 business days of receiving your order. Once the return is processed, you will receive an email confirming your refund or replacement. It may take up to 5 business days for your account to be credited with the refund; however, some suppliers and payment methods may take up to 14 days to credit your account.
During busy periods, such as Christmas, processing times may be up to 10 business days, but rest assured we will work as quickly as possible to process your return.
Responsibility
Returned items are your responsibility until they reach our returns center, so please ensure they are securely packaged and well protected. Please also retain your proof of shipment in case we need to contact us about your return; the tracking number may be helpful.
We are not responsible for any items returned to us in error. If we are able to locate the product, we ask that you cover the reshipping costs.
Please contact our customer service team regarding any orders damaged in transit, including good quality photographs of the damage and how your order arrived. This will allow us to investigate with the delivery company.
Guarantee :
We offer a standard 2-year warranty period to cover manufacturing defects. The warranty is valid from the date the original order is placed and is not renewed with replacement devices. The warranty does not apply to damage resulting from negligence, misuse, or unauthorized modification of the product.
The warranty is registered in the name of the individual who placed the order and cannot be transferred to third parties. Activation of the warranty must be done by the original purchaser of the goods.
Fair Use:
If we notice an unusual pattern of return activity that doesn't seem right—for example, placing frequent orders and returns within 30 days, or if the returned items don't match what was ordered—we may have to disable the account and any associated accounts.
If you believe we made a mistake with this decision, please contact our Customer Service team and they will be happy to discuss the matter with you.
If your account has been deactivated and you need to make a valid return, please contact our Customer Service team. They will provide you with a return form, but you will be responsible for the costs of shipping the goods back to us.
